Helping Cann I Help

Cann I Help is a patient-focused medicinal cannabis clinic in Australia that provides expert guidance and support to individuals seeking alternative, plant-based treatments for medical conditions.

We’ve had the pleasure of working with Cann I Help since 2021, helping them streamline their operations and create tailored systems that make life a little easier for both their team and their patients.

It’s been an exciting journey that has grown into a strong working relationship with the Cann I Help team. When Cann I Help approached us, their goal was to simplify several key processes, including document automation, SMS communication, online forms, and e-signatures. 

Industry Challenges

In a heavily regulated industry like medicinal cannabis, efficient systems are crucial to ensure compliance while maintaining smooth operations. Cann I Help needed systems that would reduce manual input, improve communication, and enhance their practice’s overall efficiency. We recommended a variety of platforms, and an enhanced Airtable setup, to build a solution that suited their needs.

Solutions

Over the years, we’ve also developed some cutting-edge custom systems for Cann I Help, focusing on practical tools that truly make a difference. One standout project was the creation of an SMS bot designed to automate patient communication, making appointment reminders and follow-ups easier to manage. 

This system has helped reduce the manual workload on their team while improving response times and patient engagement. We also integrated these systems with their practice management software, ensuring a seamless flow of information between the systems.

Another key piece of work was the development of a patient payment form, designed to streamline the billing process for both the practice and patients. By creating an online, easy-to-use payment gateway, we were able to reduce the administrative burden on the practice and improve the experience for patients, who could make payments quickly and securely.

Collaboration is Key

Our work with Cann I Help has been a true collaboration, and it’s been rewarding to see the impact these solutions have had. Dr Laurence Kemp, Head of Medical, shared his feedback on our work, saying, “Shaun and the team provide a very responsive and personal service. They take time to really understand the complexities of your business and work with you to develop bespoke solutions. We have used Agility on countless projects over the last 3 years.” 

This kind of feedback means a lot to us. It’s what we aim for - being a partner that truly understands the intricacies of a business and offers solutions that fit seamlessly into their workflow. 

As our partnership has evolved, we’ve also expanded our work into Cann I Help’s associated companies, Cann I Help Dispensary, Medcan Australia, and Greensaver Distribution, helping them with similar automation and system optimisation challenges. 

It’s always exciting when a relationship grows organically like this, allowing us to bring the same level of personalised service to other areas of their business.

The solutions we build are never just about the tech—we want to ensure that what we deliver truly serves the business and its people. We’re grateful for the opportunity to continue working alongside Cann I Help, helping them achieve greater efficiency and focus on what they do best: supporting their patients.